Entourage inbox not updating
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One major shortcoming of Entourage was its inability to handle complex HTML.Unlike the other applications in the Mac version of the Microsoft Office suite, Entourage did not share a name with its Microsoft Windows counterpart.Microsoft claimed that Entourage was intended "to address an entirely different audience".While messages could be received and viewed correctly, they could not be forwarded without all formatting being stripped out.
As an example, an airline confirmation received from, say, Imaginary Airlines, could not be forwarded without all of the pictorial information being reduced to links, rendering the e-mail unreadable.
A workaround for this was to choose "Forward as attachment" which forwarded the message as a message/rfc822 file, and preserved complex HTML formatting.